Translate

Showing posts with label BPO. Show all posts
Showing posts with label BPO. Show all posts

Friday, November 24, 2006

Golden Finns and Golden Filipinos



Ah, Finland.

Land of Nokia; birthplace of Armi Kuusela (remember her?); the fastest aging developed country on the planet--and a shining example of how important "golden citizens" are to a country's economic growth.

Finland and the Philippines represent opposite sides of the workforce coin. In the Philippines, the country's slow growth is crimping employment, especially among elder citizens. Finland is also battling against slow growth, but one caused by an ageing society and a rapidly shrinking workforce.

Finland's problems with its graying workforce strike at the core of its economic status as a first world nation. The Finnish workforce is expected to plunge 40% by 2020--unless elderly workers are convinced to forego early retirement.

Since Finland's workforce stood at just 2.3 million persons in a population of 5.2 million (2004), the loss of over 900,000 workers in 14 years' time is bound to gag its economy.

Finland's solution to its crisis of gray was to urge its elder citizens to keep on working, a hard sell in a country where a Finn could chose early retirement when he hit 53.

But golden citizens were sold on the idea, thanks to government and private sector partnership in "age management" programs that sought to improve the health, productivity and motivation of older workers, and to generous incentive packages.

In 2005, Finland increased pension benefits by as much as 40% for citizens who delay retirement until 65 and beyond.

The success of the effort to check the shrinking of Finland's workforce can be gleaned from current data. Golden Finns from 55-64 years old now account for 50% of the workforce compared to 36% in the mid-1990s.

Finns now work until 59 compared to 57 in 1997. And most Finns expect to retire at 63.

The large number of employed elder Finns is also due, in part, to a law that compels private companies to shoulder the pensions of 50 to 64 year olds if an employee retires before he's 65.

Studies show that age management programs have increased the productivity of Golden Finns; reduced illness and increased motivation. Surprisingly, elder Finns have the lowest absentee rate among all workforce age groups.

Finland's experience proves that elder employees are as productive--or even more productive--than their younger counterparts. It also disproves the argument that it's good public policy to entice employees into early retirement so that younger persons get a shot at jobs.

Early retirement only forces younger workers to shoulder more of the financial burden needed to pay for the old age pensions and social security benefits of their elders. This wouldn't be necessary if elders kept on working.

The practice of keeping elder workers in the labor force is strong in employee-starved European countries. It is particularly widespread in the Nordic countries (Norway, Sweden, Denmark, Iceland and Finland), which are all struggling against shrinking labor pools.

But Finland isn't a big destination for Overseas Filipino Workers (OFWs). Not even 100 Filipinos were deployed to Finland from 1998 to 2004. Less than 2,000 OFWs went to the Nordic countries during the same period.

The Philippines' golden work force should be as "loved" as its Finnish equivalent. But with the Philippines' unemployment rate hovering from 7% to 10% and a huge labor force of 35 million persons, it's unlikely that Golden Filipinos will find renewed employment or government pampering easy to come by.

Today, however, it's Philippine call centers that want to hire Golden Filipinos. This for the simple reason that the English speaking pool of younger Filipinos is almost tapped out.

The booming business process outsourcing (BPO) industry might also need elder Filipinos. BPO demands skilled and experienced people to take charge of "backroom" business operations outsourced to the Philippines.

These backroom operations include finance, accounting, payroll processing, human resources, insurance, engineering, biotech, healthcare, multimedia, research and development, design and ICT.

The 40 operational BPOs provide administrative, finance and accounting services. These companies employed some 15,000 people in 2004 and earned revenues of US$100 million, according to the Board of Investments.

Thursday, November 16, 2006

"-agers"

There's hardly any local employment for anyone in his 40s. Scanning the want ads will show you just how forgotten middle-aged people are in this information society.

The ads want 20-somethings for jobs in call centers, BPO (business process outsourcing), IT, nursing and the service industries. Only rarely do you see ads targeting 40- and 50-year olds.

The last ad for 40-year olds I saw was for a cook at Boracay. Ads for senior managers are few and far between.

There are simply too many young guys competing for too few jobs. These jobs also seem so scarce, however, that you've got IT graduates frying patties at McDonald's or swabbing floors at Chowking. You've also got doctors turning into nurses.

The government calls this underemployment, a condition that is, however, far better than unemployment. It's today's take on that Chinese adage, "Half of something is better than nothing."

So, it's half of something for the young 'uns and nothing at all for the older 'uns.

This stunning turn of events means that "middle-agers" who can't find work will have to be supported by their children. There seems to be no other alternative since dad's skills (honed in the 1970s and 80s) are almost Mesozoic in today's job market.

If dad's out of work, it seems that junior with his hot college degree stands a far better chance of finding a job than dad. So junior or big sis take dad's place as the family wage earner, either here or as an OFW (Overseas Filipino Worker).

That's a huge burden for kids. Children will have to become breadwinners when their still productive parents are in their 40s. In effect, children will become their parents' parents.

Dad, on the other hand, is reduced to a pensioner (courtesy of his children) or a nanny to the grandkids along with mom.

This is not the world as it should be. It's the world turned upside down. And it's all because there are too many Pinoys fighting for the few hot jobs that didn't exist a decade ago.

Is this the real 21st century workplace?

That still leaves us with the problem of what to do with unemployed 40-, 50- and 60-year olds who want to work, who have loads of experience and who know how to lead and manage.

If this were the USA, these "-agers" can go work for Wal-Mart at paltry wages. Or they can flash fatherly and motherly smiles at guests as employees of Disney World.

This is the Philippines, however, and I am hard pressed to recall a hot business or industry apart from call centers that will employ "-agers" as readily as it would 20-year olds.

There has to be a way to further harness the productivity and talent of this community.